Refund Policy

Last updated: August 15, 2026

Most of AllTools.Solutions is free — nothing to refund there. This policy covers our paid AI tools, currently Resume & CV Refresh (single use, and a 10-credit pack).

Payments are processed by Paddle

Paddle is our payment provider and Merchant of Record for every purchase on this Site — they process the transaction, issue your receipt, and handle chargebacks. Paddle's own buyer terms also apply to your purchase; see paddle.com/legal. This policy describes when we'll approve a refund on our end.

When we'll refund

We'll refund you if:

You were charged but didn't receive a working result due to a technical error on our end (for example, a bug that consumed a credit or a single-use purchase without generating your documents).
You were charged more than once for the same purchase (a duplicate or accidental charge).
The tool clearly failed to run — not a disagreement with the writing style or content of what was generated, but a genuine system failure.

What we generally don't refund

Once a generation completes successfully and you've received your documents, we generally don't refund based on subjective dissatisfaction with the AI's writing choices alone — the tool did what it was asked to do. That said, we'll still look at reasonable individual requests; if something feels off, email us and explain what happened.

10-pack credits

Unused credits on a 10-pack don't expire — there's no rush to use them. If you want a partial refund for credits you haven't used, contact us and we'll consider it case by case.

Your statutory rights

Nothing in this policy limits or excludes any guarantee, right, or remedy you have under the Australian Consumer Law, or any other consumer protection law that applies to you and can't lawfully be excluded. Where those laws entitle you to a remedy this policy doesn't otherwise cover, that statutory right still stands.

How to request a refund

Email ken.ozawa@gmail.com with your Paddle receipt/order reference (or your redemption code, if the purchase was a 10-pack) and a short description of what happened. We aim to respond within a few business days.

See also our Terms of Service and Privacy Policy.