Refund Policy
Most of AllTools.Solutions is free, so there's nothing to refund there. This policy covers the tools that use credits, with more being added. Credits can be used on any AllTools.Solutions tool that accepts them. Each tool shows how many credits it uses before you spend any. Some tools use a credit for a single run, and others use a credit for an unlock that lasts for the time shown on the tool.
Payments are processed by Stripe
Stripe is our payment provider and Merchant of Record (through Stripe Managed Payments) for every purchase on this Site — they process the transaction, issue your receipt, and handle disputes. Refund requests made through Stripe are passed to us to review. Stripe's Managed Payments terms also apply to your purchase; see stripe.com/legal/managed-payments. This policy describes when we'll approve a refund on our end.
When a tool fails
If a tool can't give you a result, it's designed to either not use your credit or give it back automatically. For example, if a run fails partway through, the credit is returned to your code. If a tool shows an error and your credit count still dropped, tell us and we'll fix it.
When we'll refund
We'll refund you if:
- You were charged but didn't receive a working result due to a technical error on our end (for example, a bug that consumed a credit without giving you a result).
- You were charged more than once for the same purchase (a duplicate or accidental charge).
- The tool clearly failed to run, which isn't a disagreement with the writing or content of what was generated but a genuine system failure.
- You unlocked a tool for a set time and a fault on our end meant you couldn't get any working result during that time.
What we generally don't refund
Once a tool completes successfully and you've received your result, we generally don't refund based on subjective dissatisfaction with it. That includes disliking the AI's writing choices, an estimate being different from what actually happens, or an idea or suggestion not suiting you. The tool did what it was asked to do. An unlock that you've been able to use is also generally not refunded once its time has run. That said, we'll still look at reasonable individual requests. If something feels off, email us and explain what happened.
Credits
Unused credits don't expire, so there's no rush to use them. If you want a partial refund for credits you haven't used, contact us and we'll consider it case by case. Any other one-off purchase will say on its own page if its refund terms differ from this policy.
Your statutory rights
Nothing in this policy limits or excludes any guarantee, right, or remedy you have under the Australian Consumer Law, or any other consumer protection law that applies to you and can't lawfully be excluded. Where those laws entitle you to a remedy this policy doesn't otherwise cover, that statutory right still stands.
How to request a refund
Email mmoz.ai@outlook.com with your Stripe receipt or order reference (or your redemption code) and a short description of what happened. We aim to respond within a few business days.
Related
See also our Terms of Service and Privacy Policy.